Privacy Policy

1. Our Commitment to Privacy

Kisk is a Canadian digital services company committed to protecting your privacy. This Privacy Policy explains our principles for collecting, using, and disclosing information in connection with our services: KiskSec, KiskMail, and KiskField (collectively, "Services"). We believe in transparency, affordability, and responsible data handling for growing organizations.

2. Information We Collect

To provide our Services, we collect only the information necessary for their operation. The type of information depends on the Service being used:

• KiskSec & KiskMail Account Information: When you sign up for an account, we collect information required for service delivery, such as your name, organization name, email address, and payment information for billing.
• KiskMail Service Data: This includes emails you send, receive, and store. We process this data on your behalf to deliver the email service.
• KiskField Contact Information: When you contact us for KiskField support, we collect the information you provide in the contact form, such as your name, email, and the details of your request, so we can respond appropriately.
• Minimal Technical Logs: We collect standard technical information (such as IP addresses, access times, and browser type) for the sole purpose of operating, securing, and improving our Services. We do not use this data for tracking or analytics.

3. How We Use Information

Your information is used strictly for the following purposes:

• To provide, maintain, and improve the specific Services you use.
• To process payments and manage your client account.
• To respond to your support requests and inquiries.
• To protect against fraud, abuse, and security risks to the Services.
• To comply with our legal obligations under Canadian law.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only under the following limited circumstances:

• With Service Providers: We may use established third-party partners (e.g., payment processors, data center operators) to deliver our Services. These partners are only provided with the minimum information necessary to perform their functions and are contractually obligated to protect your data.
• For Legal Reasons: We may disclose information if required by law, such as in response to a court order or other valid legal process within our jurisdiction (Canada). We will not disclose data to foreign governments except as required under Canadian law.
• With Your Consent: We may share information with third parties if we have your explicit consent.

5. Data Jurisdiction and Security

KiskSec is operated by a Canadian company and hosted on Canadian infrastructure, under Canadian jurisdiction. Other services, such as KiskMail, may rely on established partner infrastructure that may be located in other jurisdictions with strong privacy laws. We take reasonable technical and organizational measures to protect your information against loss, theft, and unauthorized access.

6. Cookies and Tracking

Our website and client portals use essential cookies for basic functionality, such as session management and authentication. We do not use third-party tracking, advertising, or analytics cookies.

7. Your Rights

In accordance with Canadian privacy law, you have the right to access, correct, or request the deletion of your personal information held by us. To make such a request, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page and update the "Last updated" date. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at contact@kisk.ca.